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NEW Office Hours: Monday - Wednesday: 7:00am-4pm; Thursday: 7:00 am-4:30 pm; Friday: 7:00 am-12:30 pm.  Recycling: Thursdays only, 7:15 am - 4:15 pm.  
Address: 1925 Ridgeway St. Hammond, WI 54015    
Main Line: 715-796-7000 | Report an Outage: 800-924-3407 | Digger's Hotline: 811 or 800-242-8511
* New number for Pay-by-Phone:  855-938-3613

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Reliability Report: September 2021

Friday | September 17, 2021
All News
Brian Zelenak
Rob Dooley
Operations Manager

We do our best to avoid power outages, but sometimes Mother Nature has other plans – like on Friday, Sept. 17 when a storm with high winds swept through the midsection of our service territory … and sometimes accidents happen – like when a collision pushed a vehicle into one of our poles in the Town of Pleasant Valley early in September.­­

“With high winds from the September 17th storm causing trees to fall through the lines and poles to break, we had a busy 30 hours restoring power,” Operations Manager Rob Dooley reports. “With the amount of damage and the strength of the storm, I feel we were fortunate to keep most outage times under the 24-hour mark.”

On that Friday, SCEC crews and contractors were out in the field beginning with the first outage reported at 3:30 a.m. well into the night and then again out in the field Saturday.

snapped poleDamage included five snapped poles – three on Hwy. 46 south of Deer Park that stayed live even after going down – up to 10 lines torn off poles or homes and several trees that went through lines. We also received several calls with trees and lines on the roads that took precedence or public safety reason over other calls, adding to some of the extra outage time. 

We work year-round – through right-of-way clearing and spraying – to ensure power lines in our service territory stand little risk of being damaged by trees, branches or other types of vegetation. We also contract for pole inspections and for inspections and cleaning of ground-mounted transformers on a five-year schedule. Our line crews regularly perform “line patrol” looking for trouble areas and/or damaged equipment.

Along with maintenance, better technology has been making our electricity more reliable every year. In the last few years, less expensive and more sophisticated meters and monitoring systems can detect outages faster than ever. We’re far more automated than we were a decade ago. We don’t have to wait for someone to call and say they’re out of power. Now the member’s electric meter lets the co-op know.

Our current GPS (Global Positioning System) field data collection project will help even more by digitally tying together all the equipment on our lines, meaning we will be able to respond even more efficiently and safely to power outages … and, in turn, we will be able to communicate even more effectively with you about them.

 

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St. Croix Electric Cooperative

1925 Ridgeway St. | PO Box 160
Hammond WI 54015

Telephone: 715-796-7000

Pay by Phone: 855-938-3613

Office Hours:

  • Monday-Wednesday: 7:00 am - 4:00 pm;
  • Thursday: 7:00 am - 4:30 pm;
  • Friday: 7:00 am - 12:30 pm

Recycling Hours: Thursday: 7:15 am to 4:15 pm

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©2025 St. Croix Electric Cooperative. A Touchstone Energy Cooperative.

  • My Account
    • SmartHub
    • Pay My Bill
    • Read My Bill
    • Energy Assistance
    • Budget Billing
    • Capital Credits
    • Operation Round Up
  • My Electric Service
    • Start, Stop or Transfer Service
      • New Construction
    • Service Rules and Regulations
    • Price List
    • Tree Trimming
    • Electric Rates
      • Rate Schedules Summary
      • Tariffs and Rates Book
  • Energy Solutions
    • Water Heaters
    • Rebates
    • Load Management
      • Metered Load Management Service
      • Load Management Wiring Diagram
    • Home Energy Efficiency Assessments
    • EV Charging
    • Solar - Community
      • Sunflower 1
    • Solar - Member Owned
  • Community
    • Medical Monitoring
    • Grants
    • e-Recycling
    • Community Calendar
    • Classified Ads
    • Career Opportunities
  • My Co-op
    • About Us
    • Board of Directors
    • Contact Us
    • News
    • Newsletter
    • Scholarships
      • Youth Leadership Conference
      • High School Senior Scholarships
      • Lineworker Scholarships
      • Non-Traditional Scholarships
    • Unclaimed Funds List
    • Bylaws