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NEW Office Hours: Monday - Wednesday: 7:00am-4pm; Thursday: 7:00 am-4:30 pm; Friday: 7:00 am-12:30 pm.  Recycling: Thursdays only, 7:15 am - 4:15 pm.  
Address: 1925 Ridgeway St. Hammond, WI 54015    
Main Line: 715-796-7000 | Report an Outage: 800-924-3407 | Digger's Hotline: 811 or 800-242-8511
* New number for Pay-by-Phone:  855-938-3613

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  • Recycling accepted THURSDAYS ONLY 7:15 AM-4:15 PM
  • Sign up for Budget Billing and pay the same amount every month!
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SmartHub

SmartHub will help you manage your account like never before!

Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news. 

It's easy to Login or Register your account, just use the SmartHub Login box found at right. For more information, click one of the buttons below.

Log in to SmartHub Pay Online without Registering How to Register Your Account Online How to Manage Auto Pay

Pay Bill Online

MANAGE YOUR ACCOUNT

Make payments, view bills and manage your account.

LOGIN TO YOUR ACCOUNT

userRegister for Online Access

lockPassword Reset

mobileDownload the Mobile App

FAQs: Setting Up SmartHub

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of SCEC’s online account management system for members. 

The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. 

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. 

The free, secure mobile app is available to download and install on mobile devices and tablets.

Is the mobile app secure?

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. 

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Where can I find my account number?

You can find your account number on a printed bill statement mailed to your residence or business.

If you have previously received emails from us about your monthly bill being available online, your account number is provided in that email. You can also call us at 715-796-7000 for assistance.

How do I sign up for SmartHub? (Web)

Members can sign up for SmartHub via the SCEC home page to the right under Manage Your Account. To create a new online account, click “Register for Online Access” located under LOGIN TO YOUR ACCOUNT. Click here for the direct link: St. Croix Electric Co-op SmartHub - Registration

  • You will need to have the account number on hand before starting this process. 

 

After clicking on the “Register for Online Access” button, type your billing account number, last name or business name in the requested fields and click “Continue.” Enter your account number, the name on the account and an email address in the requested fields.  You will receive an email with a link to verify your account and set up a password that you can use to log in. 

You can also register on the SmartHub login page. Click here St. Croix Electric Co-op SmartHub - Login and click on “Don’t have an account? Register now” at the bottom. Enter your account number, the name on the account and an email address in the requested fields. You will receive an email with a link to verify your account and set up a password that you can use to log in. 

How do I download the app and sign up for SmartHub? (Mobile)

There is a link on the SCEC homepage under Manage your Account. Click on “Download the Mobile App” and you will be taken to the Apple App Store.

You can also visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to login to the app immediately. If you haven't registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub. 

  • You will need to have the account number on hand before starting this process. 

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. 

Here's how to change your preference to participate in paperless billing:

On the website:

  • Click on “SETTINGS”
  • Click on “Paperless Billing” under the sub-menu
  • You can then choose your preference by selecting on or off with the toggle button under Go Paperless

On the app:

  • Select “Settings”
  • Select “Paperless Billing”
  • Then, you can select On or Off with the toggle button under Go Paperless
How do I set up my mobile and email for notifications?

Want information on billing, outage alerts and usage updates straight to your email or texted to your mobile phone? Use SmartHub to update your notifications preferences.

  • Log in to your SmartHub account (web or mobile)
  • Click on "Settings"
  • Click “Contact Methods” to add or change email address(es) and phone number(s)
  • Make changes by clicking the pencil icon next to each contact
  • If you add a new email address or phone number you will be sent a verification code to activate

Once you have your text and/or email addresses set up, do the following:

  • Click “Manage Notifications” from the sub-menu under “Settings”
  • Click on each category to bring up a list of Alert Types
  • Select Text Message and E-mail options for each type

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.

How do I sign up for, update or delete billing, outage, and usage notifications?
  • Log in to SmartHub (web or mobile)
  • Click on “Settings”
  • Click on “Manage Notifications” in the sub-menu
  • Click on each category to bring up a list of Alert Types
  • Select Text Message and E-mail options for each type

Other SmartHub FAQs

Do I have to use SmartHub to pay my bill?

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. 

Visit Pay My Bill | St. Croix Electric Cooperative to view all payment options.

Can I manage and make payments on multiple accounts with SmartHub?

Yes. 

When you sign in to SmartHub, the home page shows all of your accounts along with the amounts due for those accounts. Click the “Pay” button next to the account to be taken to a screen with more information including your usage, a link to view your bill, and options to pay your bill for each account. 

On the app, click on the “Pay” button. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

How can I report an outage or submit an inquiry or service request, such as outdoor lighting maintenance or budget billing?

On the website:

  • Log in to your SmartHub account
  • Click “Contact Us”
  • Choose your issue or inquiry from the sub-menu
  • Provide the information requested
  • Select Send
  • You can “Track Issue Status”

On the app:

  • Log in to your SmartHub account
  • Select Contact Us (under …More on Apple devices)
  • Click on “Report an Issue/Inquiry” and select your issue or inquiry from the menu
  • Provide the information requested
  • Select Submit
  • You can “Track Issue Status”
How can I view my energy use?

You can view your energy use on the website and app. 

On the website:

  • Click “USAGE”
  • Select “Usage Explorer” in the sub-menu to get detailed information about your usage

On the app:

  • Select the “Usage” icon at the bottom of the screen
  • Select what you want to view from the list
How current is the account information in the app or website?

The information you see in the app and on the website is shown in real-time. 

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

 

How do I change my Password, Primary Email Address, Hint Question, or Security Phrase?

On the website or app:

  • Go to “SETTINGS”
  • Select “Security” in the sub-menu
  • Select the tab that you want to change
  • Follow the prompts
  • Select Save
Back to Top

St. Croix Electric Cooperative

1925 Ridgeway St. | PO Box 160
Hammond WI 54015

Telephone: 715-796-7000

Pay by Phone: 855-938-3613

Office Hours:

  • Monday-Wednesday: 7:00 am - 4:00 pm;
  • Thursday: 7:00 am - 4:30 pm;
  • Friday: 7:00 am - 12:30 pm

Recycling Hours: Thursday: 7:15 am to 4:15 pm

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©2025 St. Croix Electric Cooperative. A Touchstone Energy Cooperative.

  • My Account
    • SmartHub
    • Pay My Bill
    • Read My Bill
    • Energy Assistance
    • Budget Billing
    • Capital Credits
    • Operation Round Up
  • My Electric Service
    • Start, Stop or Transfer Service
      • New Construction
    • Service Rules and Regulations
    • Price List
    • Tree Trimming
    • Electric Rates
      • Rate Schedules Summary
      • Tariffs and Rates Book
  • Energy Solutions
    • Water Heaters
    • Rebates
    • Load Management
      • Metered Load Management Service
      • Load Management Wiring Diagram
    • Home Energy Efficiency Assessments
    • EV Charging
    • Solar - Community
      • Sunflower 1
    • Solar - Member Owned
  • Community
    • Medical Monitoring
    • Grants
    • e-Recycling
    • Community Calendar
    • Classified Ads
    • Career Opportunities
  • My Co-op
    • About Us
    • Board of Directors
    • Contact Us
    • News
    • Newsletter
    • Scholarships
      • Youth Leadership Conference
      • High School Senior Scholarships
      • Lineworker Scholarships
      • Non-Traditional Scholarships
    • Unclaimed Funds List
    • Bylaws