Register for Online Access
Password Reset
Download the Mobile AppFAQs: Setting Up SmartHub
Both platforms are part of SCEC’s online account management system for members.
The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information.
Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business.
If you have previously received emails from us about your monthly bill being available online, your account number is provided in that email. You can also call us at 715-796-7000 for assistance.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
● Residential members will need to have their account number on hand before starting this process.
● Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register, click here St. Croix Electric Co-op SmartHub - Registration and enter your account number, the name on the account and an email address. You will receive an email with a link to verify your account and set up a password that you can use to log in.
Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven't registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
● Residential members will need to have their account number on hand before starting this process.
● Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.
To register, click here and enter your new account number, the last name/business name on the account and an email address. You will receive an email with a link to Verify Account and create a password.
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.
Here's how to change your preference to participate in paperless billing:
On the website:
● Click on My Profile
● Click on Update My Paperless Settings.
● You can then choose your preference by selecting On or Off for paperless billing
On the app:
● Select Settings
● Select Paperless Bill Settings
● Then, you can select On or Off for paperless billing
Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences.
● Log in to your SmartHub account
● Click on "Notifications"
● Click Manage Contacts to add or change email address and phone numbers
● Add email address or phone number
● Enter verification code to activate
● Click on Manage Notifications to update/change SMS and email alerts
*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.
Once you have your text and/or email addresses set up, do the following:
● Click Notifications
● Manage Notifications
● Billing or Service or Usage
● Select Text Message and/or E-mail options
- Log in to SmartHub.
- Click Notifications
- Manage Notifications
- Billing or Service or Usage
- Select Text Message and/or E-mail options
Other SmartHub FAQs
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit Pay My Bill | St. Croix Electric Cooperative to view all payment options.
Yes.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
On the website:
● Log in to your SmartHub account
● Click Report an Issue/Inquiry in the top right corner
● Select the Other Issues/General Inquiry button
● Choose your issue or inquiry from the drop-down menu
● Provide the information requested
● Select Submit.
● You can view the status of your request or inquiry on the website.
On the app:
● Log in to your SmartHub account
● Select Contact Us
● Select your issue or inquiry from the menu
● Please provide the information requested
● Select Submit.
You can view your energy use on the website and app.
On the website:
● Click My Usage
● Select My Usage
● then select Usage Explorer
On the app:
● Select the Energy Use icon to view your energy use.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.