FAQs: Setting Up SmartHub

Both platforms are part of SCEC’s online account management system for members. 

The website has additional functionality that allows members to manage notifications, update their stored payment methods, and change their personal information. 

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages. 

The free, secure mobile app is available to download and install on mobile devices and tablets.

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet. 

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

You can find your account number on a printed bill statement mailed to your residence or business.

If you have previously received emails from us about your monthly bill being available online, your account number is provided in that email. You can also call us at 715-796-7000 for assistance.

Members can sign up for SmartHub via the SCEC home page to the right under Manage Your Account. To create a new online account, click “Register for Online Access” located under LOGIN TO YOUR ACCOUNT. Click here for the direct link: St. Croix Electric Co-op SmartHub - Registration

  • You will need to have the account number on hand before starting this process. 

 

After clicking on the “Register for Online Access” button, type your billing account number, last name or business name in the requested fields and click “Continue.” Enter your account number, the name on the account and an email address in the requested fields.  You will receive an email with a link to verify your account and set up a password that you can use to log in. 

You can also register on the SmartHub login page. Click here St. Croix Electric Co-op SmartHub - Login and click on “Don’t have an account? Register now” at the bottom. Enter your account number, the name on the account and an email address in the requested fields. You will receive an email with a link to verify your account and set up a password that you can use to log in. 

There is a link on the SCEC homepage under Manage your Account. Click on “Download the Mobile App” and you will be taken to the Apple App Store.

You can also visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to login to the app immediately. If you haven't registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub. 

  • You will need to have the account number on hand before starting this process. 

After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields. Follow the steps to set up your online account.

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail. 

Here's how to change your preference to participate in paperless billing:

On the website:

  • Click on “SETTINGS”
  • Click on “Paperless Billing” under the sub-menu
  • You can then choose your preference by selecting on or off with the toggle button under Go Paperless

On the app:

  • Select “Settings”
  • Select “Paperless Billing”
  • Then, you can select On or Off with the toggle button under Go Paperless

Want information on billing, outage alerts and usage updates straight to your email or texted to your mobile phone? Use SmartHub to update your notifications preferences.

  • Log in to your SmartHub account (web or mobile)
  • Click on "Settings"
  • Click “Contact Methods” to add or change email address(es) and phone number(s)
  • Make changes by clicking the pencil icon next to each contact
  • If you add a new email address or phone number you will be sent a verification code to activate

Once you have your text and/or email addresses set up, do the following:

  • Click “Manage Notifications” from the sub-menu under “Settings”
  • Click on each category to bring up a list of Alert Types
  • Select Text Message and E-mail options for each type

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.

  • Log in to SmartHub (web or mobile)
  • Click on “Settings”
  • Click on “Manage Notifications” in the sub-menu
  • Click on each category to bring up a list of Alert Types
  • Select Text Message and E-mail options for each type

Other SmartHub FAQs

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. 

Visit Pay My Bill | St. Croix Electric Cooperative to view all payment options.

Yes. 

When you sign in to SmartHub, the home page shows all of your accounts along with the amounts due for those accounts. Click the “Pay” button next to the account to be taken to a screen with more information including your usage, a link to view your bill, and options to pay your bill for each account. 

On the app, click on the “Pay” button. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

On the website:

  • Log in to your SmartHub account
  • Click “Contact Us”
  • Choose your issue or inquiry from the sub-menu
  • Provide the information requested
  • Select Send
  • You can “Track Issue Status”

On the app:

  • Log in to your SmartHub account
  • Select Contact Us (under …More on Apple devices)
  • Click on “Report an Issue/Inquiry” and select your issue or inquiry from the menu
  • Provide the information requested
  • Select Submit
  • You can “Track Issue Status”

You can view your energy use on the website and app. 

On the website:

  • Click “USAGE”
  • Select “Usage Explorer” in the sub-menu to get detailed information about your usage

On the app:

  • Select the “Usage” icon at the bottom of the screen
  • Select what you want to view from the list

The information you see in the app and on the website is shown in real-time. 

However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

 

How do I change my Password, Primary Email Address, Hint Question, or Security Phrase?

On the website or app:

  • Go to “SETTINGS”
  • Select “Security” in the sub-menu
  • Select the tab that you want to change
  • Follow the prompts
  • Select Save