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JOB OPENING: Member Service Representative

Member Service Representative (Posted 2/6/2018)

Work Closer to Where You Live

If you have front line experience in a customer service/sales/support positon, an exciting opportunity awaits at St. Croix Electric Cooperative. A full-time opening exists due to a retirement in our Member Services Department. Our cooperative has an 80-year track record of growth and success. Our team members receive competitive pay with great benefits and work in a modern office environment at our Hammond headquarters.

In addition to providing electric energy and related services for our 11,000 members/owners in and around St. Croix County, we provide Viasat satellite internet and FirstCall Medical Monitoring services. The Member Service Representative position reports to the Member Services Manager and is primarily involved with customer technical support and inside sales of the Viasat and FirstCall business lines. Additionally, this position provides general support and information about our electric programs and services for members.

Qualified applicants will have a minimum of one-year of post high school education in sales management, marketing and/or in a computer or technical services area of study and two -years of related experience. We will train the right candidate in this position. Applicants must have excellent written and oral communication skills, be knowledgeable in the use and operation of MS Excel and internet technology, including various operating systems, web browsers and email services.  Applicants must be organized and provide a high degree of accuracy in their work and be able to troubleshoot moderately complex problems while providing information in a consultative manner to customers of a diverse age and background.  

A starting salary based on experience and qualifications is offered along with medical, life, and LTD insurance with vacation, sick leave, and employer paid pension and 401k benefits. Applications will be accepted until the position is filled. Applications can be obtained in person at the office of St. Croix Electric, 1925 Ridgeway Street, Hammond, 7:30 – 4:30 M-F or by emailing your request including your postal mailing address to markp@scecnet.net.

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